#alorica--Alorica Inc., a global customer experience (CX) leader, celebrates 25 years in business with its recent recognition as a Silver Stevie® award winner for Customer Service Employer of the Yea...
Autore: Business Wire
IRVINE, Calif.: #alorica--Alorica Inc., a global customer experience (CX) leader, celebrates 25 years in business with its recent recognition as a Silver Stevie® award winner for Customer Service Employer of the Year in the coveted 18th Annual Stevie® Awards for Sales and Customer Service, recognizing the achievements of contact center, customer service, business development and sales professionals. Finalists and winners were determined by more than 200 professionals worldwide on seven specialized juries. Selected from a competitive field of nominees across the United States, this esteemed award underscores Alorica’s dedication to delivering exceptional CX while fostering an environment where 100,000 employees across 19 countries can thrive. More than 2,300 nominations from organizations of all sizes and in virtually every industry, in 44 nations and territories, were considered in this year’s competition.
“What began 25 years ago at Alorica is even more true today…our outstanding performance and best-in-class service starts with our people,” said Max Schwendner, Alorica’s Co-CEO and Executive Sponsor of the company’s DEI initiative. “Our employees are the bedrock of our business and by prioritizing and empowering social impact initiatives, we see our teams excel. They are why we are the industry-leading, award-winning and fast-growing digital CX company that we are today.”
Alorica is a certified Minority Business Enterprise (MBE) by the National Minority Supplier Development Council (NMSDC) and a three-time winner of the Silver Stevie® Award for Minority-Owned Business of the Year. Alorica promotes an industry-leading company culture where employees of all backgrounds can grow through initiatives and programs, such as:
“We are focused on making a meaningful impact, not only for our clients and customers, but also for our employees and the markets in which we operate around the world,” stated Mike Clifton, Alorica’s Co-CEO and Executive Sponsor of the Women’s Initiative program. “As the largest minority-owned CX provider, our commitment to diversity, equity, and inclusion has been interwoven into our company culture from the start. We know that when people feel heard, their best work comes through, and we’ve seen the positive outcomes of that in key metrics including engagement, performance and satisfaction.”
Alorica’s recent accolades include:
About Alorica
Alorica creates insanely great digital customer experiences at scale. Our team of 100,000 solutionists, technologists and operators partner with global brands and disruptive innovators to deliver digitally charged, tailored interactions customers crave. With a track record of creating long-term loyalty, Alorica brings actionable insights, proven processes and CX leadership that deliver outcomes critical to clients’ objectives, whether they’re focused on digital optimization, customer engagement or market expansion. Our digital practice—Alorica IQ—designs, integrates and optimizes best-of-breed technology solutions across the customer experience to improve service and increase operational efficiency. Alorica drives CX innovation for the best clients around the globe from its award-winning operations in 19 countries worldwide. To learn more, visit www.alorica.com.
Fonte: Business Wire