Kustomer Hits Mid-Year With Accelerated Momentum, Continuing To Lead Category Innovation in Customer Experience Through Advanced AI

Kustomer, the innovative AI-powered customer service platform known for personalizing every interaction through connected, efficient and proactive customer service, announces its continued progress an...

Autore: Business Wire

The Company Also Announces the Addition of New Chief Customer Officer Lauren Gold to Help Kustomer Continue to Meet and Exceed Needs of Today’s Leading Companies

NEW YORK: Kustomer, the innovative AI-powered customer service platform known for personalizing every interaction through connected, efficient and proactive customer service, announces its continued progress and innovation in redefining the customer experience landscape in 2024. Through product development, strategic hires, significant customer wins and industry recognition, Kustomer’s growth in the first half of the year has paved the way for an accelerated integration of human expertise and cutting edge AI technology to transform the customer service industry.

Kustomer’s business priorities have been driven by its mission to create exceptional customer experiences and its vision to enhance customer satisfaction through smarter, more efficient services. Since January 2024, the company has made impressive strides toward this goal, significantly expanding its suite of AI-powered products, with the notable enhancement of Kustomer IQ (KIQ) Customer Assist and introduction of KIQ Agent Assist. These tools empower organizations to automate manual processes and deliver personalized experiences. Kustomer’s platform seamlessly integrates human and AI workflows, ensuring that agents continue to play a crucial role in delivering exceptional service while continuing to serve the needs of modern brands and their customers.

“From the beginning, we’ve focused on enhancing the customer experience through the perfect blend of human touch and cutting-edge AI technology,” said Brad Birnbaum, CEO and co-founder, Kustomer. “As expectations for a stellar and highly personalized customer experience intensify, we are confident that the momentum we’ve generated so far this year and the innovative additions we’ve made to our platform have positioned us for even greater success and impact in the coming months, enhancing our ability to anticipate and address the customer story before it even unfolds.”

New Chief Customer Officer To Help Ensure Customer Needs Are Met At Every Step

Customer success at every touchpoint of the customer journey, starting with the very first moment a customer interacts with a brand, remains one of Kustomer’s North Stars. To help bolster the company’s mission to create effortless, exceptional customer experiences for all, Lauren Gold recently joined Kustomer as Chief Customer Officer, bringing extensive experience from her previous role at Yext.

“We are delighted to have Lauren join our team, bringing a passion and enthusiasm for customer success that will help us continue to deliver a seamless experience grounded in customer data and insights,” added Birnbaum. “Lauren’s proven track record, collaborative mindset and strategic approach to wowing customers will help us continue to keep our finger on the pulse of what today’s clients need.”

Key Milestones Set Kustomer Up for Strong Second Half of 2024

Kustomer has celebrated a number of important achievements this year, solidifying its position as a superior provider of efficient and personalized customer service. Leveraging the latest advances in generative AI, Kustomer supercharged its platform with two notable additions: Kustomer IQ (KIQ) Customer Assist, an AI-powered self-service bot, and KIQ Agent Assist, a suite of AI tools. To date, KIQ Customer Assist has successfully resolved 45% of customer inquiries before they reach a live agent and KIQ Agent Assist has enhanced agent efficiency by 65%. Additional notable wins include:

About Kustomer

Kustomer is the industry-leading conversational CRM platform helping businesses perfect every customer experience. Built with intelligent tools such as AI and Automation, no-code configuration, and a connected data platform that unifies data from multiple sources through a single timeline, Kustomer empowers businesses to operate with greater efficiency and deliver more personalized service to customers across any channel. For more information, please visit www.kustomer.com.

Fonte: Business Wire


Visualizza la versione completa sul sito

Informativa
Questo sito o gli strumenti terzi da questo utilizzati si avvalgono di cookie necessari al funzionamento ed utili alle finalità illustrate nella cookie policy. Se vuoi saperne di più o negare il consenso a tutti o ad alcuni cookie, consulta la cookie policy. Chiudendo questo banner, acconsenti all’uso dei cookie.