ATLANTA: #aiforsmallbusiness--Hotels have come a long way from placing QR codes in rooms for digital menus or relying on repetitive AI-generated text message pings. Today, Product Genius, an AI-powered customer engagement platform, is transforming how hotels interact with guests. By offering instant answers to any in-room question, routing service requests automatically, and uncovering operational insights from guest interactions, Product Genius is revolutionizing the guest experience.
Product Genius is proud to announce the signing of its first hotel chain, bringing AI-powered digital employees to the forefront of the hospitality industry.
"Hotels can now do more than just react to guest requests—they can anticipate them," said Ken Gavranovic, CEO of Product Genius. "With Product Genius, guests get a seamless experience while hotels gain actionable insights to continuously improve."
Enhancing Every Guest Interaction
Product Genius is more than just a tool for efficiency—it’s a comprehensive solution that redefines the guest experience. Key benefits include:
- Seamless Question Handling: Guests can ask about amenities, nearby attractions, or hotel services and receive immediate, accurate responses. No waiting, no frustration.
- Automated Service Requests: From extra towels to room service, requests are automatically routed to the right department, ensuring swift resolution.
- Operational Insights: By analyzing guest interactions, hotels uncover trends and opportunities to improve services, from refining room service menus to optimizing housekeeping schedules.
- Proactive Engagement: AI helps anticipate guest needs by analyzing past behavior, offering personalized recommendations for activities, dining, or upgrades.
- Instant Integration with POS and Hotel Management Systems: Product Genius connects seamlessly to your hotel’s existing systems, enabling the AI to handle functions like billing, room assignments, and inventory management directly. This integration ensures smoother operations and elevates the guest experience further.
- Advanced Communication via Radios: Product Genius can connect and operate on radios from leading providers including Motorola Solutions, Hytera Communications, Zebra Technologies, Icom America, and Kenwood Communications (call for price). This capability allows the AI to capture guest needs and relay them over the radio network for immediate action. For example, “The guest in room 226 just requested 3 large towels.” Room service staff can respond, “Roger, Alice, tell them about 30 minutes.” Alice, the AI, can then automatically text the guest with updates or any further information.
- Multilingual Support: Each Genius AI can text or speak both ways in over 40 languages, ensuring seamless communication with guests from around the world.
A New Era for Hospitality
Gone are the days of clunky systems or staff overwhelmed by repetitive questions. Product Genius integrates directly into the guest journey, offering:
- Room QR Codes: Guests can scan and instantly:
- Access menus and amenities.
- Report issues or make requests.
- Receive personalized suggestions for activities or dining.
- Text and App Communication: Guests can chat with the AI for instant help, whether it’s directions to the spa or assistance with other service-related questions.
- Real-Time Alerts: Hotel staff are instantly notified of critical issues, ensuring proactive service that prevents complaints before they happen.
Proven Impact on Hotels
Hotels already leveraging Product Genius are seeing measurable results:
- 40% Increase in 5-Star Reviews: Guests appreciate the seamless experience, leading to more positive feedback.
- 70% Faster Issue Resolution: Automated routing ensures requests reach the right person immediately.
- 20% Increase in RevPAR: Personalized upselling for spa treatments, dining experiences, and room upgrades boosts revenue per available room.
- $25-$50 in Upsell Revenue Per Guest: Tailored offers during interactions result in incremental revenue growth.
- 15% Increase in Repeat Bookings: Personalized recommendations and proactive engagement encourage loyalty.
- Actionable Insights from 10,000+ Interactions: Hotels use guest data to refine services, predict trends, and optimize staffing.
"Our RevPAR saw a measurable boost after implementing Product Genius," shared a GM of a luxury hotel chain. "The system identified high-demand services we were underutilizing and helped us promote them effectively."
"One of the biggest wins for us is how Product Genius helps identify bottlenecks we didn’t even know existed," said a hotel manager at a regional chain. "We’ve streamlined housekeeping and made changes to our room service offerings based on real guest feedback."
Why Hotels Are Choosing Product Genius
Hotels are adopting Product Genius to:
- Exceed Guest Expectations: Provide immediate, accurate information and swift service.
- Reduce Staff Workload: Free up employees to focus on high-value tasks while AI handles repetitive inquiries.
- Drive Revenue: Upsell services, promote hotel amenities, and increase bookings with personalized offers.
- Boost Reputation: Proactively resolve issues to prevent negative reviews and encourage positive feedback.
AI Features Tailored for Hotels
Product Genius provides tools specifically designed for hospitality:
- Reputation Management: Resolve issues before they escalate, ensuring 5-star experiences.
- Centralized Insights: Analyze guest interactions across all communication channels.
- Automated Routing: Send requests directly to the relevant department for faster response times.
- Real-Time Promotions: Deliver tailored offers for spa treatments, dining, or upgrades directly to guests’ devices.
- Survey Integration: Gather feedback seamlessly to improve operations and guest satisfaction.
- POS and Management System Integration: Instantly connect Product Genius to your property’s POS and hotel management systems. This feature enables seamless handling of billing, reservations, and inventory management, ensuring every guest interaction is optimized and effortless.
- Radio Communication Integration: With compatibility for Motorola, Hytera, Zebra, Icom, and Kenwood radios, the AI ensures rapid communication and follow-ups via voice or text, enhancing staff responsiveness and efficiency.
Pricing & Availability
Product Genius offers flexible plans tailored to the needs of hotels:
- Starter Plan: $39.95/month – Perfect for boutique hotels, with 50 monthly conversations and core features. ROI: $15,000+ annually.
- Professional Plan: $99.95/month – Ideal for mid-sized properties, offering advanced analytics and up to 10 AI instances. ROI: $25,000+ annually.
- Enterprise Plan: $500/month – Built for large chains, with unlimited AI instances, advanced customization, and dedicated support. ROI: $100,000+ annually.
Product Genius integrates seamlessly with hotel management systems and goes live in under 10 minutes. Every plan includes a 30-day free trial and onboarding support.
The Future of Hospitality
With Product Genius, hotels aren’t just keeping up—they’re setting a new standard for guest experiences. By combining AI-driven automation with personalized engagement, hotels can deliver exceptional service while uncovering new opportunities for growth.
Ready to see how Product Genius can transform your property? Visit ProductGenius.guru to start your free trial or schedule a demo today.
About Product Genius
Founded in 2024 by leaders from Web.com and AWS, Product Genius empowers businesses with AI-driven customer engagement solutions. Headquartered in Atlanta, GA, the platform helps businesses eliminate inefficiencies, boost 5-star reviews, and maintain a competitive edge.
Fonte: Business Wire
