Healthcare technology leader secures 2024 Best in KLAS for highest rankings in culture, loyalty, operations and product categories.

TORONTO: PointClickCare Technologies, a leading healthcare technology platform, today announced that it is being recognized as the Best in KLAS long-term care software segment winner for 2024. This is the fifth consecutive year KLAS Research has found PointClickCare to be the leading provider in this space. PointClickCare achieved an overall score of 82.9, receiving top scores from the providers they directly serve across the long-term care market.

“Our mission has always been, and continues to be, addressing critical gaps in healthcare to better serve high-needs populations through an expanding care collaboration network,” said James Yersh, Chief Revenue Officer and Chief Financial Officer at PointClickCare. “We are honored to be recognized as the leader in long-term care software and are especially thrilled by the strong results in the areas most important to the customers we support.”

KLAS seeks to improve the world’s healthcare through insights, collaboration, and transparency. The firm’s 2024 Best in KLAS: Software & Services Report recognizes software and services companies that excel in helping healthcare professionals improve patient care. All rankings are a direct result of feedback from thousands of providers over the last year. A Best in KLAS award signifies to the healthcare IT industry the commitment and partnership that the top vendors provide their customers.

Following an extensive, one-year survey and review period conducted by KLAS, PointClickCare had the highest overall score for the long-term care segment. The company was identified as a high performer in the Culture, Loyalty, Operations, and Product categories. PointClickCare also received top marks for Quality of Training, Implementation, Driving Tangible Outcomes, and Strategic Expertise. In addition, the organization received the highest score from providers for strong customer delivery.

In the Senior Living: Assisted Living & Memory Care category, PointClickCare scored 82.2, a recognition that further underscores the company’s commitment to strategically prioritizing customer success by protecting, fortifying, and growing its leading position in the senior care market through value-driven innovation. “Our team is focused on providing our Senior Living customers with purpose-driven solutions that integrate more of the value-based care functionality they need to be able to thrive in today’s market. As we continue to build and innovate our Senior Living offering, these high scores are further validation of the value our technology brings to providers,” added Yersh.

“At KLAS, we firmly believe that the voice of healthcare providers and payers is paramount,” said Adam Gale, KLAS Research CEO. “The Best in KLAS awards are based on extensive feedback and evaluations from healthcare professionals across the nation. Winning a Best in KLAS award, therefore, is not just about recognition; it shows the trust and confidence that healthcare providers place in their technology partners. It also helps validate each vendor’s commitment to innovation, quality, and customer satisfaction. We are proud to recognize 2024’s Best in KLAS award winners! Their unwavering dedication to improving patient outcomes is wonderfully inspiring.”

Hear first hand from care providers about how PointClickCare enables them to thrive in an evolving market by visiting here: https://pointclickcare.com/customer-stories/.

About PointClickCare
PointClickCare is a leading healthcare technology platform enabling meaningful collaboration and access to real‐time insights at every stage of the patient healthcare journey. PointClickCare’s platforms span the care continuum, fostering proactive, holistic decision‐making and improved outcomes for all. Today, more than 27,000 long‐term and post‐acute care providers, over 3,100 hospitals and health systems, over 3,600 ambulatory clinics, every major U.S. health plan and over 70 state and government agencies use PointClickCare, enabling care collaboration ​and value‐based care delivery for millions across North America.

About KLAS
KLAS is a research and insights firm on a global mission to improve healthcare. Working with thousands of healthcare professionals and clinicians, KLAS gathers data and insights on software and services to deliver timely reports and performance data that represent provider and payer voices and act as catalysts for improving vendor performance. The KLAS research team publishes reports covering the most pressing questions facing healthcare technology today, including emerging technology insights, that provide early insights on the future of healthcare technology solutions. KLAS also fosters measurement and collaboration between healthcare providers and payers and best practice adoption. Learn more at klasresearch.com.

Fonte: Business Wire