#AI--Today at Enterprise Connect 2024 in Orlando, RingCentral, Inc. (NYSE: RNG), a leading provider of AI-driven cloud business communications, contact center, video, and hybrid event solutions, annou...
Adding AI for an immersive employee experience, RingCentral MVP is now RingEX
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ORLANDO, Fla.: #AI--Today at Enterprise Connect 2024 in Orlando, RingCentral, Inc. (NYSE: RNG), a leading provider of AI-driven cloud business communications, contact center, video, and hybrid event solutions, announced new transformative AI for its rebranded flagship solution, RingEX. By infusing RingSense™ AI across its secure, reliable platform, RingCentral is empowering every employee in an organization, from customer service to sales and marketing, with personalized and context-aware interactions that make every conversation smarter and everyday work more efficient.
As part of the announcement, RingCentral is delivering the following:
With RingSense AI now embedded in RingEX, customers have a personal AI assistant to supercharge their productivity and transform everyday conversations into actionable insights. RingEX with RingSense AI reinvents the phone experience altogether, saving employees time on tedious manual tasks, while enabling them to optimize workflows and focus on more creative or strategic parts of their interactions.
“AI brings a shift from unifying communication modes and functionality to merging employee and customer experiences, and it’s exciting,” said Vlad Shmunis, Founder, Chairman, and CEO, RingCentral. “Building on our battle-tested, mission critical platform, we are delivering AI that is purpose-built for specific use cases to drive tangible value – from enhancing everyday productivity to driving interaction efficiencies. RingSense AI unlocks data-rich conversations across phone calls, messaging, video meetings, and contact center interactions to deliver actionable insights that inform more intelligent workflows.”
RingSense AI for RingEX
Unlike other solutions on the market that only offer AI for video and messaging, RingCentral is among the first to have a complete AI-infused offering across message, video, and phone. RingSense AI capabilities for RingEX include:
“Historically, voice-driven data has been largely inaccessible at scale,” said Jim Lundy, Founder and CEO, Aragon Research. “With RingSense AI, RingCentral is unlocking that data into key insights and action items. The ability for RingSense AI to create notes in real-time, interpret complex conversations, and dynamically automate action items on behalf of a user, all from a single, consistent user experience embedded directly within RingEX, is what makes this solution unique.”
RingSense AI for RingEX is currently rolling out in preview among select customers. Further information on pricing and specifics will be available in the coming months. Sign up here.
While RingEX is the foundation of business communications for every employee across an organization, RingSense AI also infuses collaborative intelligence across teams to transform both employee and customer experiences. Built for specific use cases, RingSense AI is woven into the following solutions:
AI Privacy by Design
RingCentral has built its AI-driven solutions with the same level of security, privacy by design, and transparency that RingCentral has always been known for. It’s fit to purpose to solve very specific problems across different use cases and different personas. In addition, it’s orchestrated between RingCentral’s own proprietary AI large language models and third-party models. And lastly it's open, whereby customers can go to the RingCentral developer portal and find RingSense APIs to customize and tailor RingCentral’s solutions to fit the needs of their business.
About RingCentral
RingCentral is a leading provider of AI-driven cloud business communications, contact center, video and hybrid event solutions. RingCentral empowers businesses with conversation intelligence and unlocks rich customer and employee interactions to provide insights and improved business outcomes. With decades of expertise in reliable and secure cloud communications, RingCentral has earned the trust of millions of customers and thousands of partners worldwide. Visit ringcentral.com to learn more.
©2024 RingCentral, Inc. All rights reserved. RingCentral, RingSense, RingEX, RingCentral MVP, RingCX, RingCentral Events, and the RingCentral logo are trademarks of RingCentral, Inc.
Aragon Research does not endorse vendors, or their products or services that are referenced in its research publications, and does not advise users to select those vendors that are rated the highest. Aragon Research publications consist of the opinions of Aragon Research and Advisory Services organization and should not be construed as statements of fact. Aragon Research provides its research publications and the information contained in them “AS IS,” without warranty of any kind.
Fonte: Business Wire
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