The events are open to contact center leaders and offer best practices, networking and expert-led sessions on automation’s impact on customer service

ATLANTA: Intradiem, the leading provider of contact center automation solutions for customer service teams, has announced the remaining dates for the 2024 North American Forefront Roadshow. Designed for workforce management (WFM), operations, and IT practitioners, this year’s events highlight the Vital Role of AI in Customer Service.

Following two successful Forefront gatherings in Fort Lauderdale and Dallas earlier this year, upcoming events are scheduled at the following locations. Registration is open to individuals by following the links specific to each location:

• Atlanta (April 24)
• San Francisco (May 8)

Hosted by Intradiem, Forefront focuses on how technology revolutionizes customer service by improving the experiences of contact center agents and customers. Attendees discover innovative new approaches to ensure exceptional service outcomes for today’s more demanding, more discerning customers. They will also interact with peers who are successfully balancing productivity and agent engagement and hear from thought leaders who’ve mastered the art of running efficient, low-attrition, high-satisfaction contact centers.

“AI is making it easier for organizations to provide responsive support to their employees and reap the downstream benefits of reduced operating costs and more satisfied customers,” says Intradiem CEO Matt McConnell. “Forefront offers industry professionals an accessible and high-value opportunity to stay on top of the latest thinking around evolving technology and contact center best practices.”

To learn more about Intradiem’s upcoming events, visit: www.intradiem.com/events.

About Intradiem

At Intradiem, we believe the best technology is technology that supports humans. We are the only people-first customer service solution that has a real, long-lasting impact on your people, your customers, and your brand. We uncover, in real time, the untapped capacity in your contact center and give you the ability to use that capacity where it has the most impact. Time for Training, coaching, and wellness breaks – at the right time, every time. Automatic schedule updates. Call handling support. And with hard dollar savings that more than pay for itself. Intradiem: Contact center automation designed by humans, for humans.

Fonte: Business Wire