Analysis of Leading CX Innovators Highlights ResultsCX’s Innovations, Investments, and Client Satisfaction

FORT LAUDERDALE, Fla.: ResultsCX, a provider of Customer Experience Management (CXM) services to leading global companies including Fortune 100 and 500 firms, was recognized as a ‘Horizon 1 Disruptor’ in the HFS Horizons: Customer Experience Service Providers, 2024 report. This analysis of top CX service providers by HFS Research, a leading global research and analysis firm, recognized ResultsCX as a “formidable challenger brand with targeted investments.”

“CX has evolved immensely in recent years, and analyses such as this HFS Horizons report underline the growing demand for novel CX solutions that combine a human touch with digital technologies,” said Rajesh Subramaniam, CEO of ResultsCX. “ResultsCX recognizes the need for intelligent, efficient, and personalized CX innovations and we aim to continue expanding our reach through organic growth and strategic investments, which include our acquisitions of Huntswood, Zevas, and 60K.”

The ’Horizon 1 Disruptor’ distinction reflects ResultsCX’s ability to drive digitized processes that optimize cost reduction, speed, and efficiency, as well as its strong partnerships, offshoring approach, innovative focus, and client satisfaction. The report specifically emphasizes ResultsCX’s customizable solutions, strategic acquisitions, and positive client/partner feedback.

“ResultsCX has been placed as a ‘Horizon 1 Disruptor’ in HFS’s inaugural Customer Experience (CX) Services Horizon report for its core elements of experience, digital domain, and analytics. Leveraging its Digital Solution Suite, ResultsCX is able to provide customers with digital tools that combine automated and assisted experiences across channels,” said Melissa O’Brien, Executive Research Leader, HFS Research. “Clients of ResultsCX appreciate the provider’s flexibility and nimble approach to services delivery.”

The HFS Horizons report serves as a resource for businesses seeking to embrace CX innovations as they search for the best service providers. HFS’s analysts assessed vendors based on briefings, surveys, and ongoing interactions with company leaders, clients, and partners, along with public information and data from CX decision-makers. The analysts paid specific attention to contact center optimization, omnichannel design, use of change agents (AI, analytics, automation), and industry-led solutions approaches.

About ResultsCX
ResultsCX is a leading provider of transformational Customer Experience Management (CXM) solutions to 75+ global brands, including Fortune 100 and 500 companies. For 30+ years, we have been driving superior customer and business outcomes for brands across Healthcare, Media, Telecom, Fast Growth technology, Retail, Banking and Financial Services, and other industries.

Our award-winning approach helps brands prioritize investments and build digitally influenced customer journeys, creating high-value impact across three areas: Revenue Acceleration, Cost Optimization, and Enhanced Experience. Supported by 23,000+ colleagues and 25+ engagement hubs worldwide, our innovative solutions and services solve persistent customer experience challenges, making life easier for millions of consumers. For more information about ResultsCX and its award-winning customer experience solutions, please visit www.resultscx.com.

Fonte: Business Wire