86 percent of renters indicated that integrating a tech support service into their building could notably enhance the positive brand perception for property management companies

ATLANTA: Assurant, Inc. (NYSE: AIZ), a leading global business services company that supports, protects, and connects major consumer purchases, today announced the launch of Assurant® TechPro, the multifamily housing industry’s first tech support solution specifically designed to assist residents facing technical challenges with consumer electronic devices.

With Assurant® TechPro, property managers can provide residents instant access to Assurant’s expert tech support team via call or chat to help troubleshoot connected tech related issues, while simultaneously alleviating their tech-related maintenance ticket burden. With Assurant® TechPro, residents will also have access to Assurant’s innovative app that offers 24/7 self-help content, empowering users to troubleshoot issues independently at any time, day or night.

"By introducing Assurant® TechPro, we're setting a new benchmark for innovation within the multifamily housing industry," stated Ryan Lumsden, President of Renters Solutions at Assurant. “As leaders in the multifamily housing industry, our role is not only to protect our property management company clients and end customers, but also push the industry forward and enhance the rental experience. This new offering underscores our dedication to driving innovation and creating net new value for our partners and customers."

The introduction of Assurant® TechPro comes at a time marked by an increase in demand for smart tech support. With U.S. renters increasingly seeking smart amenities in their homes, they are turning to building management for assistance with tech-related issues, such as device set-up issues, troubleshooting electronic issues and Wi-Fi connectivity problems. Proprietary consumer research conducted by Assurant revealed that 20 percent of maintenance calls from residents to property managers are related to tech support issues. What’s even more compelling is 86 percent of renters believe that integrating a tech support service into their building could notably enhance the positive brand perception for property management companies.

"Our research tells us that on average, a person has 6.8 connected devices, and is going to need tech support at some point,” stated Joe Settimi, Senior Vice President of Renters Solutions at Assurant. "For property managers, Assurant® TechPro provides a valuable new amenity that can help them stand out with residents, while reducing tech maintenance responsibilities and driving revenue.”

About Assurant

Assurant, Inc. (NYSE: AIZ) is a leading global business services company that supports, protects and connects major consumer purchases. A Fortune 500 company with a presence in 21 countries, Assurant supports the advancement of the connected world by partnering with the world’s leading brands to develop innovative solutions and to deliver an enhanced customer experience through mobile device solutions, extended service contracts, vehicle protection services, renters insurance, lender-placed insurance products and other specialty products.

Learn more at assurant.com.

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Fonte: Business Wire