The "Contact Centre Operations Industry in South Africa" report has been added to ResearchAndMarkets.com's offering. This report on contact centre operations, including private and government operatio...
DUBLIN: The "Contact Centre Operations Industry in South Africa" report has been added to ResearchAndMarkets.com's offering.
This report on contact centre operations, including private and government operations, includes information on the size of the industry, such as number of jobs and service providers, growth, trends and issues, notable players, data security risks and threats, government support and influencing factors. It includes profiles of 38 companies that are notable players in the industry such as CCI, Merchants, Sigma Connected, Teleperformance and StarTek.
The growing local contact centre industry is part of business process outsourcing, whose revenue is expected to grow at a higher rate than global growth. The industry is labour-intensive and has been tipped as a catalyst for job creation, particularly among youth.
The industry's growth is attributed to government support, infrastructure, a favourable time-zone, work ethic, English language proficiency and neutrality of accent. As unemployment continues to increase, more unemployed local graduates have been turning to the industry, which is targeting 500,000 new jobs by 2030.
Key Trends
Opportunities
Challenges
Market Outlook
Key Topics Covered:
1. INTRODUCTION
2. DESCRIPTION OF THE INDUSTRY
2.1. Industry Value Chain
2.2. Geographic Position
2.3. Size of the Industry
3. LOCAL
3.1. State of the Industry
3.2. Key Trends
3.3. Key Issues
3.4. Notable Players
3.5. Regulations
3.6. Enterprise Development and Social Development
4. AFRICA
5. INTERNATIONAL
6. INFLUENCING FACTORS
6.1. Data Security Threats
6.2. Economic Environment
6.3. Labour
6.4. Technology, R&D, Innovation
6.5. Government Support
7. COMPETITIVE ENVIRONMENT
7.1. Competition
7.2. Ownership Structure of the Industry
7.3. Barriers to Entry
8. INDUSTRY SUMMARY
9. OUTLOOK
10. INDUSTRY ASSOCIATIONS
Companies Featured
For more information about this report visit https://www.researchandmarkets.com/r/nplwpg
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Fonte: Business Wire
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