Netcracker Technology announced today that it has received the TM Forum Excellence Award for Customer Experience with Virgin Media O2. The award was presented during DTW24 – Ignite in Copenhagen. Vi...
Operator’s Extensive IT Transformation Program Has Resulted in Numerous Business Improvements That Directly Benefit Mobile Customers
WALTHAM, Mass.: Netcracker Technology announced today that it has received the TM Forum Excellence Award for Customer Experience with Virgin Media O2. The award was presented during DTW24 – Ignite in Copenhagen. Virgin Media O2’s digital transformation program, with Netcracker as its IT partner, has made it possible for the operator to stay ahead of the curve in an extremely dynamic market.
The award recognizes Virgin Media O2’s ambitious program, which modernized its BSS from disparate businesses (Virgin Media and O2 after their 2021 merger), as well as MVNO partners and wholesale customers, onto Netcracker’s cloud-native Digital BSS. Virgin Media O2’s mobile customers are now benefitting from a greatly reduced number of product catalogs, a unified 360-degree view across all channels and increased personalized customer interactions, while the operator has experienced a much-improved Net Promoter Score.
“We are delighted to win this prestigious award as a result of the hard work and perseverance of both our team and Netcracker’s,” said Eva Slattery, Director of Major Programmes – IT, at Virgin Media O2. “This award from TM Forum truly means a lot to us as we continue on our digital transformation journey to optimize our business and provide our customers with an outstanding experience.”
“The judges were very impressed with Netcracker’s joint entry with Virgin Media O2, especially the scale of the program and how it achieved significant improvement in customer experience, leveraging a unified platform approach using TM Forum’s ODA assets.” said Joann O’Brien, VP, Digital Ecosystems at TM Forum. “We congratulate Netcracker and Virgin Media O2 on this outstanding entry and win in a highly competitive category.”
“Netcracker is honored to be part of such a significant digital transformation program with Virgin Media O2,” said Ari Banerjee, SVP of Strategy at Netcracker. “Together we have achieved significant milestones that positively impact Virgin Media O2’s customers, and we look forward to achieving further success.”
About Netcracker Technology
Rapid digitization is disrupting the status quo of today’s communications markets. Constantly evolving customer needs and behaviors require service providers to adapt quickly and diversify their businesses to deliver the outcomes that their customers expect. Building digital ecosystems, anticipating customer requirements and delivering a digital-first experience are essential for service providers to accelerate innovation, expand into new markets and become the disruptors in the 5G era.
Netcracker Technology, a wholly-owned subsidiary of NEC Corporation, has the expertise, culture and resources to help service providers around the world transform their businesses to thrive in a digital economy. Our innovative solutions – including our flagship cloud-native Netcracker Digital Platform – value-driven services and unbroken delivery track record of three decades help service providers to achieve their digital transformation goals, drive the telco to techco evolution within their organizations and realize business growth and profitability. For more information, visit www.netcracker.com.
Fonte: Business Wire
Successfully completing a Proof of Concept implementation in Athens, the two Italian companies prove that QKD can be easily implemented also in pre-existing…
Eni's VC company invest in the Italian drone company to develop new solutions for industrial plants monitoring
Oracle recognizes Technology Reply’s ability to develop and deliver pioneering solutions through partnering with Oracle
Scheduled for October, the world's largest startup event will bring together more than 2,000 exhibitors in Dubai, UAE
Jenzabar, Inc., a leading technology innovator in higher education, today announced that Jenzabar One was named a Leader in the IDC MarketScape: North…
2024 AUDIT & BEYOND CONFERENCE — AuditBoard, the leading cloud-based platform transforming audit, risk, compliance, and ESG management, wrapped up…
TechCrunch Disrupt 2024 will feature cutting-edge technology from 24 tech startups from South Korea. The Korea Pavilion is presented by Korea Trade-Investment…
In response to the growing demand for AI skills in the workforce, University of Phoenix is excited to announce the launch of new career-focused skill…