Vonage, a global leader in cloud communications helping businesses accelerate their digital transformation and a part of Ericsson (NASDAQ: ERIC), has announced the launch of intelligent SIP capabiliti...
AI-powered platform drives better management of voice connectivity and deeper, smarter voice engagement
HOLMDEL, N.J.: Vonage, a global leader in cloud communications helping businesses accelerate their digital transformation and a part of Ericsson (NASDAQ: ERIC), has announced the launch of intelligent SIP capabilities for SIP Trunking customers. With just a few clicks, developers and enterprises can easily deploy elastic SIP trunks globally, and access rich, AI-powered voice engagement solutions via pre-built code and low-code/no-code applications.
92% of consumers today use at least one voice channel when connecting with their favourite brands*. This includes traditional voice channels such as mobile phone calls and phone calls via messaging apps, as well as emerging channels such as automated voice assistants and voice calls within apps or webpages. This presents an opportunity for businesses to harness the power of AI to enhance the voice experience through better, more personalised and deeper customer engagement.
Vonage’s newly launched, AI-infused intelligent SIP functionalities are built right into the dashboard experience, giving users direct and frictionless access to:
"Communications Platforms as a Service (CPaaS) has made significant progress since its inception. Initially offering developers simple SMS and voice APIs, CPaaS has rapidly expanded into new communication channels and related applications,” said Tim Banting, Practice Leader, Digital Workplace for Omdia. “Omdia recognises Vonage as a market-leading vendor in Omdia's CPaaS Platform Providers Universe 2023-24 for its continuous innovation and comprehensive solutions that help businesses enhance customer experiences. One such example is Vonage’s intelligent SIP offering, which allows businesses to customise and optimise voice and messaging with AI capabilities for a more personalised customer engagement without requiring developer expertise.”
*Source: Vonage Global Customer Engagement Report 2024
About Vonage
Vonage, a global cloud communications leader, helps businesses accelerate their digital transformation. Vonage's Communications Platform is fully programmable and allows for the integration of Video, Voice, Chat, Messaging, AI and Verification into existing products, workflows and systems. The Vonage conversational commerce application enables businesses to create AI-powered omnichannel experiences that boost sales and increase customer satisfaction. Vonage's fully programmable unified communications, contact center and conversational commerce applications are built from the Vonage platform and enable companies to transform how they communicate and operate from the office or remotely - providing the flexibility required to create meaningful engagements.
Vonage is headquartered in New Jersey, with offices throughout the United States, Europe, Israel and Asia and is a wholly-owned subsidiary of Ericsson (NASDAQ: ERIC), and a business area within the Ericsson Group called Business Area Global Communications Platform. To follow Vonage on X (formerly known as Twitter), please visit twitter.com/vonage. To follow on LinkedIn, visit linkedin.com/company/Vonage/. To become a fan on Facebook, go to facebook.com/vonage. To subscribe on YouTube, visit youtube.com/vonage.
Fonte: Business Wire
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