PagerDuty On Tour - PagerDuty, Inc. (NYSE:PD), a global leader in digital operations management, builds upon previous generative AI (genAI) capabilities with PagerDuty Advance, which is embedded acros...
With AI-powered capabilities, enterprises can accelerate strategic roadmap initiatives, build more resilient operations and drive digital transformation initiatives
SYDNEY: PagerDuty On Tour - PagerDuty, Inc. (NYSE:PD), a global leader in digital operations management, builds upon previous generative AI (genAI) capabilities with PagerDuty Advance, which is embedded across the PagerDuty Operations Cloud platform, including Incident Management, AIOps, Automation and Customer Service Operations customers. With PagerDuty Advance, organizations can accelerate digital transformation initiatives — from operations center modernization to automation standardization and incident management transformation — elevating their operational excellence. The evolution of PagerDuty Advance empowers responder teams to work faster and smarter by using genAI to surface relevant context or automate at every step of the incident lifecycle.
“Global IT disruption and outages are becoming the new normal due to organizations’ technical debt and a rush to harness the power of generative AI. These are contributing factors to a greater number of outages which last longer and are more costly,” said Jeffrey Hausman, Chief Product Development Officer at PagerDuty. “Building upon our genAI offerings, PagerDuty Advance provides customers with generative AI solutions that help them scale teams by surfacing contextual insights and automating time-consuming tasks at every step of the incident lifecycle. Organizations can take the next step in unlocking the full potential of AI and automation across the digital enterprise with the help of PagerDuty.”
Transforming Incident Management with AI and Automation
PagerDuty Advance includes AI-powered capabilities built to streamline manual work across the incident lifecycle, including:
Interviews with early access customers revealed that PagerDuty Advance for Status Updates can save up to 15 minutes per responder per incident1. Given the average number of responders responsible for status updates in enterprise organizations is five and the monthly average number of incidents is 60, PagerDuty Advance can save at least 75 hours a month; more than nine business days2.
Supporting Quote
“According to IDC research, customers are looking for AI-enhanced, data-driven IT service and operations practices that reduce resolution times, prevent issues, and improve end user experiences. As digital products and services increasingly drive revenue and operations, organizations can expand their advantage by successfully implementing tools that enable rapid, context-aware response to urgent issues,” said Snow Tempest, Research Manager for IT Service Management at IDC.
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PagerDuty On Tour 2024
PagerDuty On Tour is a series of global events convening business leaders, technologists, DevOps practitioners, site reliability engineers and more. PagerDuty On Tour will next take place on July 31 at Beta Events in Sydney, and on August 6 at Tokyo Midtown Hall & Conference (Hall A) in Tokyo. You can register for the event here: https://www.pagerduty.com/ontour/
About PagerDuty Inc.
PagerDuty, Inc. (NYSE:PD) is a global leader in digital operations management, enabling customers to achieve operational efficiency at scale with the PagerDuty Operations Cloud. The PagerDuty Operations Cloud combines AIOps, Automation, Customer Service Operations and Incident Management with a powerful generative AI assistant to create a flexible, resilient and scalable platform to increase innovation velocity, grow revenue, reduce cost, and mitigate the risk of operational failure. More than half of the Fortune 500 and nearly 70% of the Fortune 100 rely on PagerDuty as essential infrastructure for the modern enterprise. To learn more and try PagerDuty for free, visit www.pagerduty.com.
The PagerDuty Operations Cloud
The PagerDuty Operations Cloud is the platform for mission-critical, time-critical operations work in the modern enterprise. Through the power of AI and automation, it detects and diagnoses disruptive events, mobilizes the right team members to respond, and streamlines infrastructure and workflows across your digital operations. The Operations Cloud is essential infrastructure for revolutionizing digital operations to compete and win as a modern digital business.
1Based on interviews conducted with more than 20 early access PagerDuty Advance customers.
2An average business day is calculated based on a 40-hour work week. 15 minutes x 5 responders x 60 incidents = 4,500 minutes or 75 hours.
Fonte: Business Wire
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