#CCaaS--Broadvoice, an omnichannel contact center platform and unified communications provider for small and mid-market enterprises and BPOs, announced the release of a new AI-infused workforce manage...
The New WFM Solution Enables Businesses to Improve Operational Efficiency and Service Quality
LOS ANGELES: #CCaaS--Broadvoice, an omnichannel contact center platform and unified communications provider for small and mid-market enterprises and BPOs, announced the release of a new AI-infused workforce management tool for its CCaaS platform. The WFM solution enables contact centers to optimize agent scheduling and performance to drive engagement, efficiency and ROI.
“At Broadvoice, we’re dedicated to providing our clients with the most innovative and cost-effective solutions to manage their contact centers successfully,” said João Camarate, Chief Technology Officer at Broadvoice. “With our AI-infused WFM solution, businesses can reduce staffing costs and improve service levels even more than before with an easy-to-use forecasting, scheduling and reporting tool.”
Businesses can effectively manage operations and teams across locations, time zones, channels and devices using AI-driven forecasting, real-time analytics and customizable reporting tools.
The suite of features include:
Broadvoice’s CCaaS platform, GoContact, is a breakthrough cloud-native contact center that combines advances in computing—the cloud, containers, microservices, AI and more—into an affordable and agile omnichannel solution. It delivers the personalized and optimized experiences customers expect by unifying customer interactions into a single solution and providing access to omnichannel data and analytics to optimize customer and agent satisfaction.
Unique among its competitors, Broadvoice ensures customers get the attention they need in the first 90 days after onboarding with its award-winning Broadvoice Success Program. Regardless of size, every customer is assigned an orientation specialist to ease the learning curve, ensure the system is correctly set up and guide implementation and adoption. Since launching in 2021, Broadvoice has earned an industry-leading CSAT score of 95% and recorded a 17% reduction in customer support calls and an 11% decrease in technical calls.
To learn more about Broadvoice’s WFM solution, please visit www.broadvoice.com/workforce-management.
About Broadvoice
Broadvoice simplifies communications for small and mid-market businesses with cloud communications solutions that deliver enterprise-class features as an affordable managed service. Broadvoice’s unified communications as a service and omnichannel contact center as a service solutions are built on proprietary technology platforms, giving the company complete control to meet customers’ evolving needs. Broadvoice is also known for its industry-leading installation, support and the award-winning Broadvoice Success Program. With network assets and customers spanning four continents, Broadvoice drives collaboration and commerce across the globe. For more information, visit www.broadvoice.com.
Fonte: Business Wire
Eni's VC company invest in the Italian drone company to develop new solutions for industrial plants monitoring
Oracle recognizes Technology Reply’s ability to develop and deliver pioneering solutions through partnering with Oracle
Scheduled for October, the world's largest startup event will bring together more than 2,000 exhibitors in Dubai, UAE
The Italian IoT company is in the US for the second phase of CALL4INNOVIT
Eni's VC company invest in the Italian drone company to develop new solutions for industrial plants monitoring
Red Hat, Inc., the world's leading provider of open source solutions, today announced that Red Hat has been positioned by Gartner as a Leader and furthest…
#realestateeducation--Colibri Real Estate, the leading provider of real estate education nationwide, today announced its recognition and celebration of…
Circle today unveiled plans for a new global corporate headquarters for Circle Internet Group, Inc. based in the iconic One World Trade Center in Lower…