MINNEAPOLIS: Calabrio, the workforce performance company, today announced the appointment of Dave Rhodes as Chief Executive Officer (CEO), effective immediately. Rhodes succeeds Interim CEO Joel Martins who will continue in his role as Calabrio’s Chief Technology Officer (CTO).

With decades of leadership experience along with extensive subject matter expertise in growing and scaling software businesses, Dave joins a dynamic executive leadership team dedicated to redefining the future of contact centers globally through its commitment to continuous innovation and strategic partnerships.

“Calabrio stands at the forefront of revolutionizing contact centers worldwide by leveraging its unparalleled Workforce Engagement Management (WEM) solution integrated with artificial intelligence (AI)-powered analytics and advanced business intelligence (BI) built into its core,” said Rhodes. “The company continuously strives to redefine service excellence with technology advances and a unique focus on operational efficiency that drives transformative customer experiences. I am excited to lead the Calabrio team as we seize the immense growth opportunities ahead.”

Rhodes joins Calabrio from Sauce Labs, the leading provider of continuous test and error reporting solutions that give companies the confidence to develop, deliver and update high quality software at speed, where he was CEO.

Prior to Sauce Labs, Rhodes served as the SVP/GM of Unity Software’s Digital Twins Business as well as the company’s Chief Revenue Officer (CRO), where he grew revenue from $130M to $600M. Before Unity, he was EVP Sales, Services and Marketing at Paradigm/Emerson, where he oversaw the development, implementation and execution of worldwide growth strategies. Rhodes also spent 11 years at Autodesk where he last served as VP of the Americas.

Kris Weston, Thoma Bravo Chair of the Board and Operating Partner stated, “We are thrilled to welcome Dave Rhodes as Calabrio’s new CEO. His experience in transforming software companies into market leaders, combined with his go-to-market expertise and passion for software-driven innovation, uniquely positions him to lead Calabrio’s next growth phase. His visionary leadership and strategic acumen will accelerate our innovation efforts crucial for the future of contact centers. We are confident that under Dave’s guidance, Calabrio will continue to set new industry standards and capitalize on the many promising prospects.”

About Calabrio

Calabrio is a trusted ally to leading brands. The digital foundation of a customer-centric contact center, the Calabrio ONE workforce performance suite helps enrich and understand human interactions, empowering your contact center as a brand guardian. We maximize agent performance, exceed customer expectations, and boost workforce efficiency using connected data, AI-fueled analytics, automated workforce management, and personalized coaching. Only Calabrio ONE unites workforce optimization (WFO), agent engagement, and business intelligence solutions into a cloud-native, fully integrated suite that adapts to your business.

Calabrio, Calabrio ONE and the Calabrio logo are registered trademarks or trademarks of Calabrio, Inc. All other trademarks mentioned in this document are the property of their respective owners.

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Fonte: Business Wire