With a Seamless Blend of AI and Human Expertise, Kustomer Leads the Way in CX Innovation

NEW YORK: Kustomer, the leader in AI-powered customer service, today announces the launch of the industry’s first fully AI-native customer service solution, empowering organizations to deliver next-generation CX at unparalleled speed and scale. With revolutionary AI Agents natively integrated throughout the platform and a disruptive new pricing model, Kustomer continues its mission to eliminate bad customer service and help businesses compete in an AI-driven future.

Nearly a decade after bringing to market the first purposely built and truly omnichannel CRM platform, Kustomer is once again transforming the industry with its next-generation AI capabilities, designed to power effortless, personalized customer experiences. By removing the complexity of traditional models, Kustomer’s new approach offers transparent, pay-for-what-you-use pricing, allowing businesses to scale seamlessly with AI included at no extra cost and unlimited users to support growing customer demands.

"This launch is a game-changer for the industry," said Brad Birnbaum, CEO and co-founder of Kustomer. "For almost 10 years, we've been committed to reimagining customer service, and with the introduction of our AI-native platform, we're making customer service intelligent, proactive and effortless. By integrating AI at every level of the platform and eliminating outdated pricing structures, we're making it easier than ever for businesses to deliver standout service while keeping costs transparent and predictable."

Clothing retailer Vuori, a Kustomer client, implemented Kustomer's AI Agents into its customer service operations. According to Chad Warren, Sr. Manager of Customer Service, Vuori, "So far, 40% of all conversations coming into chat are fully automated using Kustomer's AI Agents. This frees up our human agents to focus on more personalized interactions and complex issues."

Kustomer AI Agents: SMART, Proactive, and Omnichannel

Kustomer’s platform introduces a suite of SMART AI Agents, built to enhance every aspect of customer service by automating routine tasks and delivering highly personalized solutions. The platform includes:

• AI Agents for Customers: Provide 24/7 instant, human-like support.
• AI Agents for Reps (coming soon): Assist agents with faster, more effective solutions.
• AI Agents for Leaders (coming soon): Offer real-time performance insights to optimize operations.

These AI Agents, powered by Kustomer’s proprietary KIQ technology that is built on the latest LLMs available, work autonomously and seamlessly alongside human agents, ensuring fast, efficient resolutions across all channels. AI Agents are easy to set up and maintain with Kustomer’s powerful and easy to use AI Agent Studio where businesses can customize AI Agents by tailoring their tasks, language, tone and access to knowledge bases, tools, and channels, ensuring they deliver high-quality, brand-aligned conversations with confidence and precision.

Kustomer AI Voice: Setting a New Standard for Conversational AI

In a significant market breakthrough, Kustomer introduces Kustomer AI Voice, a native, AI-powered voice channel that allows businesses to offer human-like voice interactions without the need for third-party integrations. Kustomer AI Voice beats competitors to market by enabling true conversational AI for voice support, going far beyond text-to-speech. With Kustomer AI Voice, businesses can leverage AI to instantly scale voice interactions, delivering high-quality service with seamless transitions between AI and human agents. AI Voice is included at no additional cost (other than standard telephony usage).

Disrupting the Traditional Pricing Model

Kustomer’s new pricing model is disrupting the outdated industry standard. Based on recent research, 91% of customer service leaders agree that AI should be included in the overall cost, and Kustomer is leading the charge by eliminating traditional seat-based pricing. With its conversation-based model, businesses only pay for what they use, and all AI capabilities are built in at no extra cost. As companies shift more customer interactions from human agents to AI, they save significantly, with Kustomer’s costs staying the same. Plus, businesses can scale effortlessly with unlimited users, without the hassle of managing seat licenses or unexpected fees.

About Kustomer

Kustomer is the first AI-native customer service platform, designed to revolutionize how businesses deliver customer experiences. Combining AI-powered automation, human expertise, and a connected CRM, Kustomer empowers organizations to provide effortless, personalized support across all channels. With integrated AI capabilities and a pay-for-what-you-use pricing model, Kustomer simplifies customer service management, making it easy to scale and optimize operations. Leading the way in AI-driven customer experience, Kustomer is dedicated to helping customer service organizations transform from a business cost to business opportunity. Learn more at www.kustomer.com.

Fonte: Business Wire