Nextiva Earned Leadership Position in 31 Reports Overall Including Top Position in Key Contact Center Grid® Report

SCOTTSDALE, Ariz.: Nextiva, the leading unified customer experience management (UCXM) platform, today announced that the company’s products earned leadership positions in 31 of G2’s Winter 2025 Reports across five categories: Contact Center, Call Center Infrastructure, VoIP, UCaaS platforms, and PBX.

In 13 reports, Nextiva was named to the top spot:

• #1 in Small-Business Americas Regional Grid® Report for Contact Center
• #1 in Mid-Market Grid® Report for Call Center Infrastructure (CCI)
• #1 in Small-Business Grid® Report for Call Center Infrastructure (CCI)
• #1 in Grid® Report for Call Center Infrastructure (CCI)
• #1 in Momentum Grid® Report for Call Center Infrastructure (CCI)
• #1 in Mid-Market Latin America Regional Grid® Report for Call Center Infrastructure (CCI)
• #1 in Small-Business Grid® Report for VoIP
• #1 in Small-Business Implementation Index for UCaaS Platforms
• #1 in Implementation Index for UCaaS Platforms
• #1 in Momentum Grid® Report for UCaaS Platforms
• #1 in Grid® Report for Cloud PBX Platforms
• #1 in Small-Business Grid® Report for Cloud PBX Platforms
• #1 in Momentum Grid® Report for Cloud PBX Platforms

As the largest and most trusted software marketplace, G2 attracts more than 100 million visitors annually who use the site’s authentic peer reviews and seasonal market reports to make smarter software purchasing decisions.

“G2’s rankings are especially important because they reflect the experiences of real customers who shared their honest feedback on our products and service,” said Ken McMahon, Chief Customer Officer at Nextiva. “We’re proud to be ranked number one in 13 key reports and are grateful to our customers for taking the time to review Nextiva.”

Here are excerpts from G2 reviews of Nextiva from both small and large businesses:

• “To set up and operate my call center has been a breeze with the support received from Nextiva. Absolute best in terms of Call Center Infrastructure (CCI) Software. Best pricing, intuitive user interface and customer support is prompt, friendly and helpful in getting started and quick to assist with queries. Brilliant service overall.” - Richard D., CEO (small business)
• “We've been using Nextiva Contact Center for years now and it has significantly improved our customer communication and overall experience. The all-in-one platform streamlines communication channels (calls, emails, etc.) into a single interface, making our agents much more efficient in handling inquiries. Features like call routing and interactive voice response ensure customers reach the right agent quickly, leading to faster resolution times and happier customers. The built-in analytics provide valuable insights into call volume, agent performance, and customer sentiment. This data helps us coach our agents and optimize our contact center operations.” - David N., director of sales (enterprise)

"We typically see only around 10 percent of all vendors on G2 appear in our quarterly Market Reports, so it’s a major accomplishment that Nextiva has been recognized this season,” said Sara Rossio, Chief Product Officer at G2. “We extend our congratulations to Nextiva for receiving praise through authentic customer reviews, powering its rankings on the world's largest and most trusted software marketplace."

G2’s Winter 2025 Reports are available at https://www.g2.com/reports (access requires free G2 account).

About Nextiva

Nextiva powers over a million users and billions of interactions annually with its customer experience platform. From one AI-powered customer experience hub, Nextiva Unified-CXM transforms how businesses engage with their customers with orchestrated customer journeys that help businesses acquire, retain, and grow customers. The company’s commitment to Amazing Service® and a customer-focused approach has been the cornerstone of its success. Nextiva was established in 2008 and is headquartered in Scottsdale, Arizona. Discover more at www.nextiva.com.

Fonte: Business Wire