HARMAN ConnectIQ enhances retail frontline performance by delivering real-time insights, streamlining collaboration and using AI-driven automation to optimize productivity and improve overall efficiency

STAMFORD, Conn.: HARMAN, a wholly-owned subsidiary of Samsung Electronics Co., announced that its HARMAN Digital Transformation Solutions business unit will launch HARMAN ConnectIQ, an AI-powered retail frontline workforce productivity solution at NRF Big Show 2025.

The latest U.S. Department of Labor BLS report reveals a staggering 60% average turnover rate for retail employees*. This is coupled with escalating costs of hiring, training and retention. In response, nearly 40% of retail tech executives plan to boost investments in frontline worker experience technology in 2025. #

HARMAN ConnectIQ tackles these challenges by enhancing worker collaboration, delivering personalized training, streamlining onboarding and simplifying task management for store managers and associates. Powered by AI, it integrates multiple retail systems through prebuilt connectors, offering a unified digital experience for frontline workers. This improves productivity by up to 30%, boosting in-store customer experience.

HARMAN ConnectIQ uses market-leading technologies such as Microsoft Teams for collaboration, Microsoft Copilot for enhanced productivity and Samsung Knox for secure communication across channels

“HARMAN ConnectIQ is an AI-driven solution transforming retail operations by boosting frontline worker productivity and addressing labor shortages,” said Nicholas Parrotta, President - Digital Transformation Solutions and Chief Digital & Information Officer at HARMAN. “By unifying various systems into a single digital experience and incorporating AI, we enhance workforce efficiency and elevate customer experiences. We’re excited to showcase how this cutting-edge technology empowers retailers to stay competitive and drive innovation at NRF Big Show 2025.”

HARMAN ConnectIQ will be showcased in the Samsung booth #5303 at the NRF Big Show. For more information on HARMAN Digital Transformation Solutions and HARMAN ConnectIQ, visit Retail Digital Transformation Solutions and Contactless Shopping | HARMAN.

About HARMAN Digital Transformation Solutions

HARMAN Digital Transformation Solutions is dedicated to blending the physical and digital to make technology more dynamic to serve the ever-changing human needs. Our team of over 7,000 employees in 45+ locations around the world are focused on transforming everyday experiences. Compliant and certified with international standard/ management system EN 9100:2018 / AS9100D, ISO 9001:2015, ISO 27001:2013, ISO 13485:2016 and appraised at CMMI-DEV 2.0 ML5, HARMAN partners with our customers to deliver a holistic experience – through the convergence of digital, cross channel user experience, cloud, mobility, insightful data and internet-of-things backed by scalable underlying IT platforms. Our global delivery approach, IPs, platforms and people allows us to deploy next-generation platforms, while delivering cost efficiencies and innovative solutions to help our clients achieve brilliant outcomes.​​ To know more, please visit https://services.harman.com/

About HARMAN

HARMAN (harman.com) designs and engineers connected products and solutions for automakers, consumers, and enterprises worldwide, including connected car systems, audio and visual products, enterprise automation solutions; and services supporting the Internet of Things. With leading brands including AKG®, Harman Kardon®, Infinity®, JBL®, Lexicon®, Mark Levinson® and Revel®, HARMAN is admired by audiophiles, musicians and the entertainment venues where they perform around the world. More than 50 million automobiles on the road today are equipped with HARMAN audio and connected car systems. Our software services power billions of mobile devices and systems that are connected, integrated and secure across all platforms, from work and home to car and mobile. HARMAN has a workforce of approximately 30,000 people across the Americas, Europe, and Asia. In 2017, HARMAN became a wholly owned subsidiary of Samsung Electronics Co., Ltd.

Sources:
*News release by Bureau of Labour Statistics, US Department of Labor.
#Gartner Report published in September 2024, titled ‘2025 CIO Agenda: Top Priorities and Technology plans for retail.’ Gartner Report published in October 2024, titled ‘Top Trends Shaping the Retail Store Associate.’

Fonte: Business Wire