Broadvoice Kicks-Off Initiative with 2025 CX World Tour Making Stops in 17 Cities in the U.S., Latin America and Europe

LOS ANGELES: #CCaaS--Broadvoice, a leading global customer experience technology provider, announced today the launch of its 2025 CX World Tour, designed to introduce partners, distributors and end-users to its new Global Partner Program and award-winning AI-powered CCaaS platform, GoContact. The tour will kick-off in Tampa on Tuesday, January 21 and Miami on Wednesday, January 22, with stops in Atlanta, Dallas, Scottsdale, Chicago, New York, Los Angeles, Las Vegas, San Francisco, Nashville, Bogotá, Mexico City, Lisbon, Porto, Madrid, and Barcelona throughout the first quarter of the year.

“We’re excited to enlighten a whole new audience about our industry-leading technology and the value of partnering with Broadvoice,” said Jim Murphy, CEO of Broadvoice. “We’re not just channel-friendly, but channel-first. As a result, everything we do is focused on developing the cutting-edge solutions and support our partners need to succeed in today’s competitive marketplace.”

Through a series of exclusive events, Broadvoice will showcase the transformative power of its breakthrough cloud-native contact center, GoContact, that combines the power of AI, WFM and Advanced Analytics into an affordable and agile omnichannel solution for small and mid-sized businesses. Attendees will also learn about the Broadvoice Global Partner Program, designed to equip channel partners with the tools, training and resources needed to flourish in today’s fast-paced, evolving CX landscape.

Tour highlights include:

• Live Demos of GoContact's easy-to-use AI-powered platform and its ability to improve service levels and streamline operational efficiencies for maximum revenue growth.
• Exclusive Workshops focused on optimizing technology and customer experiences to deliver real ROI for clients.
• Thought Leadership Panels featuring CX industry experts on the latest trends, best practices and strategies to leverage AI, personalize customer interactions and deploy advanced analytics for improved business outcomes.
• Networking Opportunities with partners, industry leaders and peers.

The Broadvoice Global Partner Program supports partners with a dedicated channel team, up-to-date training, joint go-to-market plans, comprehensive marketing resources, co-selling programs and concierge quoting. It also offers partners industry-leading compensation, incentives and SPIFFs.

Unique among its competitors, Broadvoice ensures customers get the attention they need in the critical first months of onboarding with its award-winning Broadvoice Success Program. Every customer, regardless of size, is assigned an orientation specialist to ease the learning curve, ensure the system is set up correctly and help them understand and embrace the platform’s full functionality. This depth of care results in higher levels of customer satisfaction and retention, leading to a recurring revenue stream for Broadvoice partners.

"With the resources and support of our Global Partner Program, along with our best-in-class solutions and award-winning customer care program, it's never been easier for our partners to scale and grow their businesses," said Murphy.

About Broadvoice

Broadvoice simplifies communications for mid-market businesses with cloud communications solutions that deliver enterprise-class features as an affordable managed service. Broadvoice’s unified communications as a service and omnichannel contact center as a service solutions are built on proprietary technology platforms, giving the company complete control to meet customers’ evolving needs. Broadvoice is also known for its industry-leading installation, support and the award-winning Broadvoice Success Program. With network assets and customers spanning four continents, Broadvoice drives collaboration and commerce across the globe. For more information, visit broadvoice.com.

Fonte: Business Wire