Recognition validates Talkdesk innovation in industry-tailored customer experience solutions

• Proven customer success with Talkdesk Financial Services Experience Cloud™ for Banking and Talkdesk Financial Services Experience Cloud for Insurance drove the Competency designation.
• Taking an industry-specific approach to customer experience (CX) recognizes Talkdesk as a provider with the right experience and expertise for Amazon Web Services (AWS) customers.
• With the addition of the Financial Services Competency, Talkdesk has achieved four AWS Competencies: Healthcare, Conversational Artificial Intelligence (AI) Software, and Retail ISV Competencies.

PALO ALTO, Calif.: #AWS--Talkdesk®, Inc., a global provider of artificial intelligence (AI)-powered customer experience (CX) technology that serves enterprises of all sizes, today announced it has achieved the Amazon Web Services (AWS) Financial Services ISV Competency. Talkdesk has been recognized for its expertise in using AWS technologies and proven success in empowering banking and insurance customers with innovative, industry-specific tools that transform client experiences and build customer loyalty.

AWS Competency Partners are measured against a high standard to gain an AWS Specialization, which helps AWS customers find service providers with the right expertise, solutions, and experience to meet their organization goals.

Talkdesk offers a robust suite of integrated CX applications and products tailored to specific industries’ use cases. Now designated as trusted AWS-based solutions, Talkdesk Financial Services Experience Cloud™ for Banking and Talkdesk Financial Services Experience Cloud for Insurance enable banking and insurance companies to deliver connected, intelligent, and secure client interactions more effortlessly across any communication channel. Featuring out-of-the-box integrations to core banking and digital banking platforms, policy administration, and claims management platforms, the digital-first solutions tie together data from across the client journey and deliver immediate time to value. The platforms are also infused with industry-trained AI and machine learning capabilities to drive agent productivity by promoting real-time assistance and prioritizing activities that result in high-value interactions.

Proven customer success with Talkdesk Financial Services Experience Cloud within the banking and insurance industries, with customers such as WaFd Bank, Root Insurance, BankUnited, and Ouro, drove the Competency designation. WaFd Bank was recognized in 2023 and 2023 with a CX Innovators Award for its conversational AI-driven contact center solution powered by Talkdesk Financial Services Experience Cloud for Banking and Amazon Lex.

This is the fourth AWS Competency for Talkdesk, following the award of the Healthcare ISV Competency in July 2024 and Conversational AI Software and Retail ISV Competency achievements in 2023.

Supporting Quote

Rahul Kumar, general manager of Financial Services at Talkdesk, said: “The future in banking and insurance is going to be driven by connected ecosystems driven by technology partners working together to unlock business value for organizations. The AWS Financial Services ISV Competency recognizes how Talkdesk's industry-specific innovation on AWS powers customer success. We look forward to partnering with more AWS financial services customers to help them transform client experiences through personalized, intelligent, and secure engagements across voice and digital channels.”

About Talkdesk

Talkdesk® is on a mission to rid the world of bad customer experience. With our cloud-native, generative AI-powered CX platform, purpose-built industry solutions, and extensible AI offerings, we empower enterprises in the cloud and on-premises to deliver exceptional customer experiences that make them more competitive, grow revenue, reduce costs, and provide operational efficiencies. With specialized workflows and integrations delivered out of the box for our Industry Experience Clouds, Talkdesk accelerates value for our customers faster and more simply than legacy or one-size-fits-all solutions.

Partnering with enterprises globally, we deliver continuous innovation and breakthrough results. Our commitment to reliability and security, paired with our track record of delivering on promises, sets us apart in the industry. Elevate customer experiences, streamline operations, and increase revenue with Talkdesk. Companies that love their customers use Talkdesk.

Talkdesk is a registered trademark of Talkdesk, Inc. All product and company names are trademarks™ or registered® trademarks of their respective holders. Use of them does not imply any affiliation with or endorsement by them.

Fonte: Business Wire