This Recognition Highlights the Company’s Employee-Driven Culture and Regional Growth

IRVINE, Calif.: Alorica Inc., a digitally-engineered, tech-enabled global customer experience (CX) leader, is celebrating a landmark achievement: all nine countries where Alorica operates in Latin America and the Caribbean are certified as a Great Place to Work® based on employee sentiment and experience in five key areas: credibility, respect, fairness, pride and fellowship. This milestone welcomes Jamaica, Uruguay, the Dominican Republic and Paraguay—Alorica’s newest site that launched in 2024—to its certification roster. In addition to the Philippines being recognized for the third year, this is also the fourth consecutive Great Place to Work® recognition for Alorica in Guatemala as well as the CX provider’s second in Colombia, Honduras, Mexico and Panama. More than 11,400 employees participated in the survey by the Great Place to Work® Institute—the global authority on workplace culture, employee experience, and the leadership behaviors proven to deliver market-leading revenue, employee retention and increased innovation.

“This accomplishment speaks volumes about our people-first approach,” said Mike Clifton, Co-CEO of Alorica. “Innovating through cutting-edge technology starts with empowering our people, and the positive feedback from our teams highlights the thriving culture we’ve cultivated. This recognition inspires us to continue delivering for our employees, clients and communities.”

“Our vision for sustainable growth is rooted in investing in our people,” said Alorica Co-CEO Max Schwendner. “Their passion propels our momentum as we continue setting new benchmarks for excellence. Seeing our teams recognized as the backbone of our achievements is incredibly rewarding.”

In 2024, Alorica reached key milestones in Latin America and the Caribbean, underscoring its commitment to creating an inclusive workplace where employees thrive and drive business success. The company expanded its regional presence by launching operations in Paraguay, now employing more than 600 team members. Workforce growth surged with nearly 3,500 agents, marking a 15% year-over-year increase. Alorica also prioritized career advancement, promoting over 1,000 employees and filling 89% of its leadership roles internally. Reflecting its strong focus on employee satisfaction, the company achieved an impressive 92% eNPS, far surpassing industry standards.

“Our people are the heart of Alorica’s culture and performance,” said Jose Ramirez, Alorica Latin America and the Caribbean President. “When our employees feel valued and empowered, they drive our success—not only in business but also in community development. This region-wide certification reflects the supportive culture we've built as a unified team of 21,000 employees across nine countries, and it's this foundation that fuels our continued growth and positive impact.”

This recognition adds to Alorica’s growing list of accolades celebrating its excellent employee experience, culture and CX solutions, including:

• 2024 Stevie® Award for Technology Breakthrough of the Year
• 2024 AI Breakthrough Award for Best AI-based Solution for Customer Service
• 2024 Stevie® Award for Customer Service Employer of the Year
• 2024 Asia-Pacific Stevie® Award for Innovative Achievement in Diversity & Inclusion
• 2023 Diversity, Equity & Inclusion (DEI) commitment in Ragan’s CSR & Diversity Awards
• 2023 Stevie® Award for Minority-owned Business of the Year

About Alorica

Alorica is the global leader in designing and deploying tech-enabled customer experiences (CX) at scale. As a full-service, strategic CX partner, we combine next-gen technology and managed service expertise with a digital-first, human-focused approach. Our 100,000+ experts across 17 countries—including agents, technologists and solutionists—empower brands around the world with tailored interactions customers crave. Through our multifaceted technology portfolio and 150% YoY investment in digital innovation, our clients have access to pioneering technology and digital transformation results that include a 120% increase in engagement, 45%+ in contact reduction, and 20% in cost savings. Alorica’s proven track record of delivering best-in-class performance for 25+ years has resulted in world-class customer and employee satisfaction scores along with long-term loyalty. To learn more, visit www.alorica.com.

Fonte: Business Wire