Powerful Contact Center Automation Solutions Boost Customer Service and Savings

ATLANTA: Intradiem, the leading provider of contact center automation solutions for customer service teams, celebrates a strong year of growth and innovation, achieving key milestones and setting new standards for the industry.

Intradiem completed development work on a significant platform modernization project in 2024, ensuring a firm foundation for its innovative product offering. The company saved millions for its customers, delivered its best-ever customer retention performance, and continued to rank high in employee satisfaction.

“Customer service quality is so critical to maintaining brand reputation,” said Jennifer Lee, Co-CEO of Intradiem. “Our contact center automation solutions enhance performance, efficiency, and savings. In 2024 we strengthened our unwavering commitment to innovation, to our customers, and to our employees. We’re positioned to bring even greater value and savings to the industry in 2025 and beyond.”

2024 Highlights:

• Customer Satisfaction: Intradiem earned a Net Promoter Score (NPS) of 71 and closed the year with less than 1% gross churn—a noteworthy achievement in a year when approximately 60% of its portfolio was up for renewal.
• Customer Savings: Intradiem’s solutions delivered hundreds of millions of dollars in savings to its customers, a 7X average Return on Investment (ROI), within as little as a three month payback.
• Revenue Growth: Intradiem achieved strong growth in net Annual Contract Value (ACV), an impressive feat during a challenging year for SaaS industry vendors.
• Investor Confidence: Intradiem secured a major new credit facility, gaining flexibility to fund future growth initiatives and deliver innovative new product features and solutions.
• Technological Advancement: Intradiem completed a multiphase platform modernization plan to ensure a solid foundation for future product strategy.
• Workplace Excellence: Intradiem ranked #3 in Atlanta’s “Top Places to Work” while expanding its employee footprint to more than 30 U.S. states as well as Canada and the UK.
• Community Engagement: Intradiem provided more than $30,000 in charitable donations, contributed hundreds of hours of community service, and partnered with more than 100 organizations to support people in need.

To learn more about Intradiem, visit: https://www.intradiem.com

About Intradiem

At Intradiem, we believe the best technology is technology that supports humans. We are the only people-first customer service solution that has a real, long-lasting impact on your people, your customers, and your brand. We uncover, in real time, the untapped capacity in your contact center and give you the ability to use that capacity where it has the most impact. Time for Training, coaching, and wellness breaks – at the right time, every time. Automatic schedule updates. Call handling support. And with hard dollar savings that more than pay for itself. Intradiem: Contact center automation designed by humans, for humans.

Fonte: Business Wire