Workato adds AI search capabilities to the platform with new acquisitions, deepening its commitment to explore what is possible in this era of AI and Agentic

PALO ALTO, Calif.: #automation--Workato®, the leading Enterprise Orchestration platform, today announced the acquisition of DeepConverse, a Generative AI-based support automation platform. DeepConverse enables AI-powered search and allows enterprises to automate customer service processes with an advanced AI-driven platform. This move strengthens Workato’s commitment to drive value for its customers and partners by introducing AI-driven support automation capabilities into new product offerings.

“We are excited to announce the acquisition of DeepConverse, a signal of our commitment to revolutionizing how people work. By bringing the DeepConverse team on board, we are accelerating our mission of creating a world where every connection powers progress,” said Vijay Tella, co-founder, and CEO of Workato. “Combining DeepConverse’s expertise in Search AI and AI Support Agents with Workato’s leading orchestration capabilities, we plan to offer our customers more powerful, seamless, and transformative value.”

Founded in 2016, DeepConverse specializes in customer support automation, helping organizations scale their support using AI and automation. The company aims to help support teams work more efficiently by creating a simple yet powerful platform to help customers find answers and perform valuable actions. DeepConverse technology allows businesses to enhance their search capabilities using AI, providing real-time, contextual insights that help leverage powerful, seamless solutions for various business needs.

Now part of Workato’s offering, this acquisition will allow DeepConverse customers to combine the power of conversational AI with the Workato One platform. This means more exciting, robust, and valuable experiences for organizations in the future. Workato is committed to investing in and accelerating DeepConverse’s original roadmap around AI support agents and search capabilities by launching AgentX Support, combining Workato’s Agentic Orchestration capabilities with DeepConverse’s AI-powered search. AgentX Support™ is an app for customer support enabling customers to embed search and AI support capabilities on its support website. As a part of Workato’s AgentX Applications, AgentX Support is available to customers starting today.

“Partnering with Workato at this point in DeepConverse’s journey is the perfect opportunity for both companies to deliver unprecedented value to our growing customer base. As the conversation around Agentic and AI Agents continues to take off, together with Workato we’re embarking on a new path to revolutionize how enterprises work,” said Ramesh Dommeti, CEO of DeepConverse and Head of Enterprise Search and AI Applications at Workato. “Workato’s dedication to its customers and partners is unlike any other company on the market – from enabling every team within an organization on one platform to constantly putting the customer first, Workato’s global impact is vast. We are incredibly proud of the impact DeepConverse has had on the industry and look forward to joining the Workato team on pushing the boundaries of what can be done with Enterprise Orchestration during the AI and Agentic era.”

Named a Leader in the 2024 Gartner® Magic Quadrant™ for iPaaS, Workato enables enterprises to transform their business operations by orchestrating business processes end-to-end and operationalizing AI across the entire organization. Designed with best-in-class security and governance, scalability, performance, and availability, Workato’s low-code, no-code platform makes it seamless and fast for IT and business teams to orchestrate their applications, data, and experiences.

To learn more about the power of AgentX Apps, AI-driven support automation, and Workato Agentic, please visit https://www.workato.com/agentic.

About Workato

Workato transforms technology complexity into business opportunity. As the leader in enterprise orchestration, Workato helps businesses globally streamline operations by connecting data, processes, applications, and experiences. Its AI-powered platform enables teams to navigate complex workflows in real time, driving efficiency and agility. Trusted by over 12,000 global customers, Workato empowers organizations of every size to unlock new value and lead in today’s fast-changing world. Learn how Workato helps businesses of all sizes achieve more at workato.com.

Source: Workato

Fonte: Business Wire