▾ G11 Media Network: | ChannelCity | ImpresaCity | SecurityOpenLab | Italian Channel Awards | Italian Project Awards | Italian Security Awards | ...
InnovationOpenLab

Storm Reply implements a knowledge management chatbot for Audi

The new chatbot allows Audi employees to get answers to inquiries in a simpler and faster way

Technology

Italian software house Storm Reply, a Reply Group company specializing in innovative cloud-based solutions and services, is supporting automaker Audi in making access to internal information faster, more efficient, and more reliable with a chatbot, based on Retrieval Augmented Generation (RAG), that leverages the power of Artificial Intelligence.

"The chatbot - says Filippo Rizzante, CTO of Reply - greatly improves the daily work of employees. It is able to integrate data from different sources to keep the knowledge base up-to-date. Security was built in from the start: the chatbot architecture was developed in a Virtual Private Cloud to ensure data security and user privacy".

The chatbot, developed directly by Storm Reply, makes it easier and simpler for all Audi employees to get answers to inquiries regarding a variety of areas: from project documents, to risk assessments, to contacts of people inside the company. The tool only provides answers that are relevant and relevant to the company: if there is not enough data available to process an appropriate answer, the chatbot tells the user instead of constructing an answer that is not completely correct.

This innovative chatbot, implemented through the Amazon SageMaker service, leverages Retrieval Augmented Generation to optimize the quality of responses. Indeed, this approach allows responses to be made more accurate through prompt engineering without the need to change the underlying generative model. With this tool, Audi's employees can have easy, fast and secure access to information, increase productivity and the quality of work and decisions, as well as make internal communication more efficient.

Michael Pawelke, Product Owner AWS Foundation Services at Audi AG, commented, "The chatbot developed by Storm Reply is an excellent example of how technology can be used to solve practical use cases in a very short time. Through Generative AI it breaks down barriers to knowledge gathering for our internal stakeholders and will require no further effort to be extended to other uses".

If you liked this article and want to stay up to date with news from InnovationOpenLab.com subscribe to ours Free newsletter.

Related news

Last News

RSA at Cybertech Europe 2024

Alaa Abdul Nabi, Vice President, Sales International at RSA presents the innovations the vendor brings to Cybertech as part of a passwordless vision for…

Italian Security Awards 2024: G11 Media honours the best of Italian cybersecurity

G11 Media's SecurityOpenLab magazine rewards excellence in cybersecurity: the best vendors based on user votes

How Austria is making its AI ecosystem grow

Always keeping an European perspective, Austria has developed a thriving AI ecosystem that now can attract talents and companies from other countries

Sparkle and Telsy test Quantum Key Distribution in practice

Successfully completing a Proof of Concept implementation in Athens, the two Italian companies prove that QKD can be easily implemented also in pre-existing…

Most read

DDN and Fluidstack Join Forces With Mistral AI to Accelerate Enterprise…

#AI--In a transformative leap for enterprise AI, DDN, the industry leader in AI data infrastructure, Mistral AI, the pioneering force behind next-generation…

SecureW2 Wins 10 Cybersecurity Excellence Awards, Cementing Dominance…

SecureW2 – the leading provider of continuous, policy-driven authentication solutions – today announced that its cloud-native JoinNow Platform received…

Banking-as-a-service Leader Synctera Raises $15M And Signs Bolt, Its Largest…

Synctera, the leader in banking-as-a-service and embedded finance, announced today a $15M round of funding, bringing the company to a total of $94M raised…

AffiniPay Launches 2025 Legal Industry Report: Embracing Technology, Financial…

#AI--AffiniPay, a leader in legal practice management software, integrated payments, and embedded fintech solutions for professionals, has announced the…

Newsletter signup

Join our mailing list to get weekly updates delivered to your inbox.

Sign me up!