Auriga, a global software provider for the omnichannel banking and payments industry based in Bari, Italy, has introduced IOLE, a powerful virtual assistant that intuitively and fully answers customers’ needs and provides extended assistance when they use Bank4Me.

Running on digital hubs inside new style branches, Bank4Me allows customers to access all the services of the bank in self-service mode and interact with the bank’s consultants via video and audio assistance, in a safe and personalised way.

Previewed last month at the European 2022 ATM & Payments Innovation Summit in Berlin, IOLE virtual assistance maximises Bank4Me #NextGenBranch capabilities to support customers and educate them on new features and financial products, further improving the experience of using digital self-service branch services. IOLE offers a wide range of functions dependent on the needs of the customer.

Banks can extend their use of IOLE by easily integrating with third party service providers such as for travel or event ticket payments. This enables a faster time to market for new services and revenue-generating opportunities. Additionally, IOLE uses machine learning to improve how it works with customers and supports branch banking processes.

Vincenzo Fiore, CEO of Auriga

Among the first Bank4Me users is the Italian retail bank Banca Carige, which uses the Bank4Me desk in four fully digital branches. These provide branch banking services 24/7, while reducing operating costs by 38% compared to traditional branches.

“We are committed to creating innovative software and setting the benchmark for banking service solutions that truly serve the needs of customers, banks, and ATM operators. IOLE enhances the experience customers have when using Bank4Me inside branches, furthering our goal of enabling banks to invest in new digital branches that deliver smarter, more personalised, services while being much more operationally efficient to run”, said Vincenzo Fiore, CEO of Auriga.